Friday, October 26, 2012

Talking core values...

It is a touchy subject in the Automotive Repair Industry.  Can you TRUST the folks you are doing business with?  Trust is a key component when it comes to deciding where you will take your second largest investment to be serviced.  

We understand there are many people and places that can fix or maintain your vehicle.  

So what sets US apart from them?


  • To perform high-quality repair at a fair price.
  • To give the customer a price estimate for work to be performed.
  • To use only proven high-quality merchandise.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To follow state regulations.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To exercise reasonable care for the customer's property while in our possession.
  • To maintain a system for fair settlement of customer's concerns 
 It is more than is a promise to you, our customer. 


Tuesday, October 16, 2012

Oh say...CAN YOU SEE?

Tut, Tut!  It looks like RAIN!

It may have been awhile since you have needed your trusty wiper blades, but the local forecast is calling for rain the next few days.  If your wiper blades are chattering or streaking, it is time that they be replaced!  

...and have we got a deal for you!
Click Here for More Details...
Up to $20 back on wiper blades.

Stop by or call today to get your wiper blades replaced or to address any other issues you may be having with your vehicle.  

If you want to save even more money, call to schedule your preventative maintenance appointment!  

Thursday, October 11, 2012

Supporting Sarah


October is a big month for us here at Topel’s Towing & Service Center.  Not only is it Car Care Awareness month, it is also Breast Cancer Awareness month.  We want you to know how important it is to take care of your car.  Sarah Garde wants you to know how important it is to take care of your body.  This month we are joining Sarah in her fight against Breast Cancer.  
Here is Sarah's Story:
Sarah Garde is 33 years old.  She was diagnosed with breast cancer in May 0f 2012.  She is a single mother of a 5 year old girl, Vivian.   
Sarah us unable to work due to surgery and treatments.  
  • Had a double mastectomy in June 
  • Out of 16 lymphoids 3 were infected with cancer
  • The tumor measured 3 inches in diameter
  • Has had 4 treatments of A-C chemotherapy (considered the "Red Devil" of Chemo), a single strong double dose of chemo drubs
  • On her second cycle of 12 more chemo treatments, which continue until Christmas
  • After that, will start her 33 radiation treatments (five days a week) that will last another 6 1/2 weeks
  • Then will have to wait 6 months after radiation to be able to go through reconstruction
  • Will have to be on a hormone replacement pill for the next 5 years. 
Sarah has NO family history of breast cancer.  She did regular check-ups with her doctor.  In 2001, Sarah had been to the doctor and there were no signs of lumps in the breast.  Give or take 6 months and the tumor grew large enough to be detected.  


"It's a great feeling to have the support of not only my family and friends, but also my community."
Sarah replied after a fundraiser for her at the Pine Cone Restaurant. 
"Cancer can be a traumatic event for anyone of any age.  The thing people forget is that everyone around a person with cancer is also affected. A huge thank you to everyone who has been affected by my cancer and supported me with selfless acts of kindness, inspirational cards, financial contributions, laughter, and love."

From October 10-November 15, 2012, 
we are offering up some specials to our valued customers.

For Sarah:
$1/Vehicle will be donated
“Round Up”
1% of all sales in October and November

For our Customers: (offers cannot be combined)
$5 off Any Visit
$50-$150……10% off
$150.01-$300……15% off
$300.01 and up….20% off

Call today to reserve your appointment time!



Friday, October 5, 2012

A Convenience Coupon...

What price can you put on your time?  

Whether you work out of the home, in the home, or both--have you ever wondered what the value of your time was?  Sure, people get paid by the hour or perhaps take home a weekly salary, but have you ever really sat down and figured out what your time is worth?  

We know that one of the most difficult obstacles with getting a vehicle serviced is the mere idea of figuring out exactly when in your busy schedule you can get it in to the shop.  

And then you have to figure out how to get it there...

When it will be done?

How you will get it picked up.

...When will you pay for it?

How will you get around during that time if something comes up?

Well doctors don't make house calls anymore and we don't either, but we have done our best here at Topel's Service Center to make it easier for you to get your vehicle serviced.

*Free Pick up/Drop off:  Working at home? In town? Work in town?  Let us come and pick up your vehicle and bring it back when we are done.  How do you pay?  We can collect cash or check at the time of drop off or if you prefer to pay with a credit card over the phone, we can do that as well.

*Free Loaner Vehicles:  Work out of town?  Have errands to run during the day?  Call ahead to schedule one of our loaner vehicles so you won't even miss not having a vehicle.  Now I didn't say you wouldn't miss having YOUR vehicle.  None the less it is a vehicle and do remember:  it's a in temporary! ;)

*Night and weekend drop off:  Does it work best for you just to drop your vehicle off at night, early morning, or on the weekend?  There is a key drop in the door and envelopes can be found just to the right of the door in a small black mailbox.  We'll get your keys the next morning we are open and take it from there.

So see!  Easy.  

  • No more excuses for getting your car to us to get it serviced.  
  • No more having to take a day off to get your car worked on.  
  • No more having to hassle your neighbor for a ride.  
  • No more weekend or evening appointments while you sit and read magazines in a waiting room.  

While one of our favorite parts of being here is spending time with our customers, we know you've got better things do to.  So do them.  

We'll take care of the rest!

Thursday, October 4, 2012

10-4, ol' buddy!

Besides being the 89th birthday of our Founder & Chief, Cliff Topel-

It is also Dispatcher Day!  

Have you thanked your dispatcher today? 

Wednesday, October 3, 2012

Did you know...

Looking to get your griller tank filled?  Motorhome tank?  Forklift propane? 

Instead of exchanging a tank, we can fill them right here!   

Just thought you would want to know!

Tuesday, October 2, 2012

Car Care Clinics and YOU...

We are currently doing some planning for a potential Car Care Clinic in our Community.  A clinic can be many different things and in order to provide useful and timely information we are seeking feedback from community members.

Are there parents that would like their teens to learn about the cars they drive and how they operate?  Perhaps there are those who are not sure about how best to take care of their second largest investments and would like to expand their knowledge.  Do you wonder about how important maintaining a car actually is?  How about what it means if your OIL light comes on...or a tire pressure light...or all of the other several lights on the dash that try to communicate a systems attention to it's owner? 

Well we would love to find out the questions you have or how interested you would be to attend an event here in Lake Mills. 

Please e-mail:
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Thank you for your valuable time and your invaluable feedback!